Somerset Direct

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Our contact centre is having better conversations with people to give them the most appropriate information and advice. More people are now being successfully helped during their first call to us.

Community Connect events

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Several local events have taken place across the county to get local organisations and providers together to discuss solutions to local issues and identify opportunities to collaborate to meet people’s needs better.

Peer forums

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Local groups of professionals meet to share ideas about cases so that they can come up with creative solutions to support people better. The peer forum helps to speed up decision making.

Community Connect Drop-ins

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Local information points to improve people’s access to advice. The drop-ins take place at various locations across the county and more are being set up every month.

Micro-enterprise project

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A unique, nationally recognised project that supports people to set up as micro-providers (independent carers). Micro-providers offer local care and support solutions for people at home.