#ourstory – Social Care jobs in Somerset


In Somerset we are on a journey to transform the way people are supported. We are being innovative to change the way we do things to focus on ‘promoting independence’ for everyone – so that they can do things that matter most to them and live the life they want to live.

A pilot project started in West Somerset which is now being rolled out to the rest of the county. Staff are changing the way they work to help people keep or regain their independence and connect more with their communities.

Rather than concentrating on a person’s problems and issues, adults services are: focusing on their strengths

  • What do they enjoy?
  • What do they want to achieve?
  • What support do they already have?

This allows the team to identify solutions and make suggestions that really suit the person and how they want to live their life. The team are creative and look less at traditional care and more at how people can be supported by people they know and their local community.

Innovation is Somerset


Our Journey

Director of Adults Services, Stephen Chandler, talks about the journey we have been on at the council, the ambition in Somerset and examples of how we are doing things differently to meet people’s needs in a better way.


Somerset Direct

Our contact centre is having better conversations with people to give them the most appropriate information and advice. More people are now being successfully helped during their first call to us.


Community Connect events

Several local events have taken place across the county to get local organisations and providers together to discuss solutions to local issues and identify opportunities to collaborate to meet people’s needs better.


Peer forums

Local groups of professionals meet to share ideas about cases so that they can come up with creative solutions to support people better. The peer forum helps to speed up decision making.


Community Connect Drop-ins

Local information points to improve people’s access to advice. The drop-ins take place at various locations across the county and more are being set up every month.


Micro-enterprise project

A unique, nationally recognised project that supports people to set up as micro-providers (independent carers). Micro-providers offer local care and support solutions for people at home.